Performance issues loading document lists

The performance issue has now been resolved.

Users should reload their browser to see the up-to-date document list.

There has been no loss of data as a result of the outage and users can now start using FYI again as per normal.

Any emails that should have been automatically filed during the outage will be auto-filed in the next hour.

As we do with every major interruption to the service, we will conduct a detailed analysis to prevent in the future.

Once again we apologise for the disruption.

FYI is continuing to have performance issues relating to loading any of the document lists.

A fix was applied 2 hours ago, however, it will take approximately 4 hours for it to take effect through the rebuilding of database indexes.

We are seeing some signs of recovery with some practices being able to load partial document lists that they couldn’t before.

Another update in 2 hours time, or sooner if we have any further updates.

In the interim, users can continue to use:

• Task lists (and access any documents linked to tasks) • Jobs lists • Client lists • Reply, create and file emails in Outlook • Edit any documents that were already out for edit in their OneDrive

Rest assured we are doing everything we can to get the service restored as soon as possible.

We sincerely apologise for any inconvenience caused.

The FYI platform is having performance, relating to loading any of the document lists.

Our engineers are aware of the issue and are urgently working on a fix. We expect the fix to take around 4 hours to complete, test and then deploy.

In the interim, users can continue to:

• Task lists • Jobs lists • Client lists • Reply, create and file emails in Outlook • Edit any documents that were already out for edit in their OneDrive

Updates will be provided as soon as they become available from our status page: https://status.fyidocs.com

We sincerely apologise for any inconvenience caused.