Unable to access FYI or perform a client search
Impact: FYI users were unable to perform a client search or received an error when attempting to access FYI.
Start Time: 08/08/2022 11:55:00 AEST
End Time: 08/08/2022 12:15:00 AEST
Current Status: This issue has been resolved.
Root Cause: A key component of the FYI platform crashed, it then rebooted itself which resolved the issue.
Planned Actions: The engineering team is reviewing the sequence of events that lead to this issue occurring, any required changes will then be implemented as part of our platform maintenance.
This issue has been resolved.
A summary of the issue will be provided shortly.
We are investigating an issue where some users may receive an error when accessing FYI or performing a client search.
We will provide an update as soon as possible
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Australia & New Zealand
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