Some FYI Services are offline or running at reduced capacity


All FYI services have been restored.

Any background services such as the XPM sync will run and import any missing data.

If you have any questions please let us know

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Some FYI services are offline or running at reduced capacity including:

  • Xero Sync
    • Custom field sync is disabled
    • Clients & Jobs are syncing slower than usual
  • Overnight import & autofile services did not run for:
    • BGL
    • NowInfinity
    • MyProsperity
    • XPLAN
    • Companies House
  • Task Auto Complete
  • Generic Practice Sync using OneDrive

Other features of FYI are working normally, only the services above are affected.


Our platform partner (AWS) has acknowledged there is a problem and they are working urgently to resolve it.

Next Steps

We will provide further updates as soon as they become available.

Apologies for any inconvenience caused.

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Began at:

Affected components
  • Australia & New Zealand
    • Automation Service
    • BGL Sync
    • Migration & Refile Service
    • NowInfinity Sync
    • OneDrive Integration
  • UK & Europe
    • Automation Service
    • Migration & Refile Service
    • OneDrive Integration