Delays processing Xero invoices

We've now resolved the incident. Thanks for your patience.

We are currently experiencing delays processing some invoice-related updates from Xero.

Invoice creation from FYI and sending from Xero remain operational. However, some practices may experience delays with:

• Importing invoice PDF documents from Xero back to FYI
• Synchronising invoice approval and sent status changes from Xero back to FYI

We have increased processing capacity and are actively working through the backlog. The issue is affecting a limited number of practices, and we are monitoring processing and recovery closely.

No action is required from customers at this time. We will provide a further update as processing returns to normal.

For the historical invoices that were showing in document lists, FYI engineering have soft deleted them to avoid confusing users.

The actual invoices were imported as Excluded invoices and therefore will not appear in any time and billing reports.