Investigating – Third-party service disruption (Microsoft 365)

Microsoft is currently experiencing intermittent issues affecting several Microsoft 365 services, including Exchange Online, Microsoft Teams and SharePoint Online.

What this means for FYI users: • Email filing and the FYI Outlook add-in may be slow or temporarily unavailable. • Documents stored in or synced with SharePoint/OneDrive may fail to open, save or sync. • Signing in to FYI with a Microsoft account may be intermittently affected. If you can't sign in, you can use the alternate Xero login instead: https://support.fyi.app/hc/en-us/articles/360045495412-Alternate-Xero-login-for-FYI • FYI Desktop is not affected and will continue to operate normally. • If you edit documents using OneDrive, you can switch to FYI Desktop, or export your document, make your changes and upload it back to FYI.

The FYI platform itself is operating normally, and no data has been lost. Any actions that fail during this period can be retried once Microsoft services recover.

This issue is outside FYI's systems and is being worked on by Microsoft. You can follow their progress on the Microsoft service health page: https://status.cloud.microsoft/

We're monitoring the situation closely and will post an update here as soon as Microsoft confirms services are restored.