Cannot Log In - No Active User


We have resolved the issue that prevented users from accessing FYI.

Please refresh the page and then log back into FYI.

If you are unable to log in, please let us know.

Apologies for any inconvenience caused, we will provide more information on this shortly.

Avatar for

We are urgently investigating an issue preventing users from logging in, which then shows a 'No Active User' page.

We will provide further updates as soon as possible.

Avatar for
Began at:

Affected components
  • Australia & New Zealand
    • Documents Service
    • Automation Service
    • BGL Sync
    • Email AutoFile Service
    • Export Service
    • Microsoft Login
    • Migration & Refile Service
    • NowInfinity Sync
    • OneDrive Integration
    • Platform Updates