Delays processing Xero invoices

We are currently experiencing delays processing some invoice-related updates from Xero.

Invoice creation from FYI and sending from Xero remain operational. However, some practices may experience delays with:

• Importing invoice PDF documents from Xero back to FYI
• Synchronising invoice approval and sent status changes from Xero back to FYI

We have increased processing capacity and are actively working through the backlog. The issue is affecting a limited number of practices, and we are monitoring processing and recovery closely.

No action is required from customers at this time. We will provide a further update as processing returns to normal.