Issue with Dragging and Dropping Attachments into FYI
We're happy to confirm that the issue affecting users' ability to drag and drop attachments from Outlook into FYI has now been resolved.
To ensure the fix takes effect, please refresh your browser using Ctrl + Shift + R.
We apologise for any inconvenience caused and appreciate your patience while we worked on resolving this issue.
If you continue to experience any issues, please contact our Support team.
We are aware of an issue affecting users' ability to drag and drop email attachments directly from Outlook into FYI.
Our Engineering team is actively investigating the issue, which may be related to a recent Microsoft update released on 4 November 2026.
Workaround
In the meantime, you can follow these steps to upload attachments into FYI:
Save the attachment from Outlook onto your desktop.
Drag and drop the attachment from your desktop into FYI.
We apologise for the inconvenience and will provide further updates as our investigation progresses.
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