Error creating email - Unable to process template or signature, Merge field formatting invalid


This issue has been resolved.

Thank you for your patience, and we apologise for any inconvenience caused.

Avatar for

We are aware of an issue creating emails with merge fields such as "ClientName | split: " " | first" which then displays the error on screen.

Our engineering team has identified the cause and are urgently working on a solution.

As a workaround, we recommend replacing the merge field with the actual value (e.g. the client's name) before sending the email.

Apologies for any inconvenience caused, we will provide an update as soon as possible.

Avatar for
Began at:

Affected components
  • Australia & New Zealand
    • Documents Service